How is my payment taken?
Online payments are made via Shopify payments and Paypal, and all major credit cards are accepted.
When will my commission be delivered?
Once payment is received I will dispatch your order as quickly as possible. Please bear in mind that all commissions are hand made to order and can take up to three weeks before dispatch. If you require your items more quickly than this please contact me directly and I will do my best to help.
When will my order be delivered
If you have bought a painting from my shop once payment is received I will dispatch your order as quickly as possible.
If a painting is on loan to a gallery it might take slightly longer - please allow two weeks in this case. If you require your items more quickly than this, please contact me directly and I will do my best to accommodate your request.
How will my item/s be packaged?
All of my paintings are varnished and mounted and delivered in a protective back with protective cardboard, they are then wrapped in bubble wrap and packaged in a jiffy bag. Please do let me know if you would like a gift card and message included.
How much is delivery within the UK?
UK delivery is free, yes free! And will be posted second class with Royal Mail.
Do you deliver overseas?
Yes. International delivery costs £15 flat rate and orders are dispatched using Royal Mail's International Tracked & Signed service. All orders will require a signature on receipt.
The delivery charge does not include any additional import taxes which may be payable on receipt of your item. Please be aware that following the UK's exit from the European Union, customs procedures and charges may now apply to orders being sent to EU countries.
As of 1 July 2021, items imported into the EU with a value of €22 or less became no longer exempt from VAT. This means that all orders are now subject to the local rate of VAT in the customer’s country which you are liable to pay before receiving your goods.
What do I do if I want to return my purchase?
Should you wish to return an item, please notify me within 14 days of purchase by e-mailing email@example.com with your name and the order number quoted in your confirmation e-mail. Please note that bespoke commissions cannot be returned unless faulty.
You will then have a further 14 days to return your item in its original packaging to Deborah Pryn, Wyebury, Rokeby Drive, Tokers Green, RG4 9EN. Please note that, unless the painting is broken or damaged, you must cover the postage cost of returning unwanted goods. It’s recommended that you ask for a proof of postage when sending them.